Dealer Relations spring 2025 newsletter

A message from Jackie Laser

As we reach the halfway point of 2025, we’re still navigating a landscape filled with economic uncertainty and heightened market volatility. We can’t predict what’s going to happen with global markets, regulations, or other external forces, but there’s one thing we can control — how we’ll respond.

At Mackenzie, we remain committed to delivering innovative solutions that help clients reach their long-term financial goals. This spring, we launched a suite of investment solutions that offer Canadian investors the potential for stable returns with lower volatility. We’ll continue to provide diverse options across a range of investment vehicles, asset classes and strategies to meet the needs of each and every client.

We’ll keep on investing in a more sustainable future, making decisions that benefit our people, our clients, and our communities.

And we’ll continue to build partnerships, working with dealers and advisors to achieve successful client outcomes. As some of you may know, Mackenzie Investments started in 1967 with just one client working with one advisor. Alex Christ​, founder and chairperson em​eritus, opened his business in a small office above a Swiss Chalet restaurant, whose owner was his first client.

That image of two people working in partnership has come to symbolize what Mackenzie Investments is all about. Today, we work with over 200 dealers and 30,000 advisors, but partnership is still at the heart of what we do.

As always, we want to thank you for your help in supporting our launches and product events, and the work you’ve done to ensure their success. We’re proud to work with you and your teams to create a more invested world, together.

Wishing you and your families a relaxing and enjoyable summer!

Jackie Laser

Vice President, Dealer Relations & Operations

Introducing our new senior manager, Ravinder Sahota

We’re excited to announce that Ravinder Sahota (Rav) is joining the Dealer Relations team as the new Senior Manager. Rav has a strong track record of leadership and operational excellence since first joining Mackenzie in October 2019. Over the years, he’s held progressively senior roles within Mackenzie’s Charitable Giving team, where he led initiatives that significantly improved service levels, streamlined operations through Salesforce enhancements, and fostered team development through coaching and performance tools.

Rav looks forward to leveraging his operational expertise, leadership experience, and client-focused mind-set to support and strengthen relationships with dealer partners. He’s excited to collaborate with the team to enhance service delivery, drive process improvements, and contribute to strategic initiatives that support Mackenzie’s broader goals.

Outside of work, Rav is passionate about health and fitness. He’s a lifelong supporter of Liverpool FC and enjoys following both soccer and mixed martial arts.

As you may already know, Anthony Gomes has transitioned to a new role at Mackenzie. We thank Anthony for all his great work over the last eight years and wish him all the best in his new position.

Creating a more effortless RESP experience

RESPs are a highly regulated account type, and sometimes it can be tricky to ensure that requests include all the necessary information and documents required by the government.

We already offer a great library of RESP resources on the Dealer Relations section of the Mackenzie Investments website, and we’re excited to announce that we’re working on additional solutions to help eliminate pain points and make it easier to submit the proper forms for RESP redemptions.

Stay tuned for more information – you’ll be hearing more from us in the coming weeks!

IGM Financial is once again one of Canada’s Greenest Employers

We’re proud to share that that IGM Financial has been named one of Canada’s Greenest Employers for the second year in a row!

The award for Canada’s Greenest Employers recognizes companies that are national leaders in creating environmental awareness within their organizations and pioneers in developing sustainable initiatives.

Financial services companies are vital in addressing climate change, and at Mackenzie and IGM, we understand that we have a role to play in the transition to a low-carbon economy through our business and investment practices.

We’re proud of this award, and we’ll continue to look for ways to create positive environmental impacts. If you’re interested in learning more about automated solutions and reducing your paper submissions, please speak with your Dealer Relations Account Manager.

Fundserv standards version 35

In the next few weeks, we’ll begin our UAT testing for Fundserv v35, which will be implemented on September 8, 2025. For detailed information on this year’s enhancements, please refer to the Fundserv website.

Mackenzie will support the following changes:

Fee types

• Fee Type “99 Other” is being retired. Mackenzie will no longer send 99 and will use specific fee types that provides more description.
• Seven new fee types being introduced. Mackenzie will use Charitable Grant 16, Program Admin Fee 17 and Trustee Fee 20.

Retirement of certain transaction types

Fundserv will no longer support the submission of the following transactions:​

• LSIF rollover​
• Commission rebate purchase​
• Segregated fund maturity redemption​
• Segregated fund reset
  

Dealer Relations webinar offerings

Did you know the Dealer Relations team offers a series of webinars to provide insights and tips for certain account types and products? Our range of topics include:

• Account set-up & PAC
• Group plans
• RESPs
• RDSPs
• Mackenzie Charitable Foundation

We can also customize webinars for your dealership. Please reach out to your Account Manager for more information.

Dealer Relations team